Training objective
To provide information and support for those working in General Practice – including managers, GPs or other members of the practice management team to understand the key areas which need to be addressed when managing a busy and successful practice.
Welcome and Introduction to the workshop
o Setting the scene
o Programme overview
o Objectives
What is the role of the leader?
o What is leadership?
o Motivating people
o Delivering results
o Continuous improvement
Staff Development – Performance Management & Measurement
o Setting, communicating and maintaining standards and expectations.
o Managing unacceptable conduct or performance.
o Changing staff behaviours.
o Staff development
o Succession planning
Creating the right climate
o What does high challenge look like?
o What does high support look like?
o Creating the right relationships
Driving high performance
o Where do your individuals and teams stand on the Development curve?
o What is the best approach (leadership style/behaviour vs development level)?
Influencing and negotiating
o What is Influencing and Negotiating
o Dealing with challenge
Managing Difficult Conversations
o Difficult conversations are common when you work with people who have differing interests, needs or priorities.
o Dealing with Conflict
Core Skills Practice
Change – Managing Change and Delivering the right results
o Understand the impact of change
o Managing the people and organisational aspects of change;
o Communicating and selling the change
o Recognising why people fear change and react the way they do through change
Develop your own Action Plan
As all sessions will be conducted virtually on MS Teams, we kindly request that all delegates come prepared with a camera and a microphone. This prerequisite is essential to facilitate active engagement, participation, and interaction throughout the programme. Having a camera and microphone will enable you to fully benefit from the interactive nature of the sessions, including group work and discussions.