Aim
To equip dental practice leaders and managers with the knowledge, skills, and confidence to implement effective performance reviews, ongoing feedback, and development planning that supports staff wellbeing, compliance, and practice performance.
Objectives
By the end of this session, participants will be able to:
- Understand the true purpose of performance reviews beyond annual appraisals
- Apply best-practice steps for preparing and conducting fair, structured reviews
- Use SMART objectives to support clarity, accountability, and motivation
- Implement ongoing performance conversations using practical feedback tools
- Conduct a skills gap analysis to identify training and development needs
- Use the ASK framework to assess Attitude, Skills, and Knowledge effectively
- Build and maintain meaningful Personal Development Plans (PDPs)
Learning Outcomes
On completion of this session, participants will be able to:
- Describe the components and purpose of an effective performance review process
- Differentiate between annual appraisals and ongoing performance conversations
- Prepare for reviews using evidence-based information rather than opinion
- Set and monitor SMART objectives aligned to individual and practice goals
- Apply structured feedback models, such as BOOST, to support constructive dialogue
- Identify skills gaps and under-utilised strengths within the dental team
- Develop targeted, realistic PDPs that support continuous improvement
- Recognise how effective appraisals contribute to staff retention, morale, and patient outcomes
GDC Development Outcomes
This session meets the following GDC Development Outcomes:
- Outcome B – Effective Communication
- Outcome C – Team Working and Leadership
- Outcome D – Maintaining and Improving Quality
About the Trainer
NICKI ROWLAND - (BSc (Hons) and L5 in Leadership and Management)
Nicki was placed in Dentistry’s Top 50 most influential people list in 2021 and 2025 for her endeavours in the fields of leadership and charity work with The Magic Dentist charity. She believes practice management training is vital because it empowers individuals and practices to work efficiently, sustainably, and ethically. Strong leadership skills drive team commitment and accountability resulting in better patient care, team wellbeing, and financial stability.
Nicki is contactable on [email protected] between 10am – 6pm Monday to Friday or visit her LinkedIn profile