This workshop been developed to support front line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in patient service delivery, to deal with disputes and to help manage challenging conflict situations experienced in practice – with a particular focus on dealing with anxiety, mental health & suicidal ideation – and its impact on the team. We will consider how and why conflict may arise with patients or their carers and will consider and reflect on ways to manage this.
The workshop will be interactive – delegates will be encouraged to share challenges and conflicts they have already encountered – our facilitator will also share their experiences from GP practice.