Course Content:-
This three-hour Complaints Handling workshop will equip participants with the necessary knowledge and skills to handle complaints effectively and efficiently. The workshop will cover various aspects of complaints handling, including ensuring practice policies are correct and managing persistent communicators/complainants within the practice. Additionally, there will be an update on the policy change since 1st July 2023, which now requires members of the public to contact their local Integrated Care Board (ICB) instead of NHS England to make any complaints.