This web workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development of these skills specific to your locality.
At the enhanced care level staff are expected to have a good level of expertise in customer care and a background of working in a healthcare environment and some experience of the active signposting.
Enhanced care navigators may be expected to provide detailed knowledge of the localities service directory and support and train other frontline members of the primary care team.